Partnership between VoIP company Shoretel and Americom Inc.

Partnership between VoIP company Shoretel and Americom Inc.Manufacturer of enterprise level VoIP phone systems ShoreTel has recognized repeatedly AmeriCom, Inc. for reaching unsurpassed level of professionalism and customer care in all aspects of network management, system design, project management, as well as post sale technical support. This recognition is based on specified ShoreTel customer satisfaction surveys, completed by independent and fully objective third party in 2010.

“Our 95.5% rating is a 4.5% increase over last year,” states AmeriCom’s Vice President Craig Yancich. “This increase is a direct result of AmeriCom’s effort of attaining 100% customer satisfaction. When a company provides a great product and excellent customer service, at a fair price, the result is happy customers.”  During the last decade VOIP business phone systems and solutions have performed extremely high level of competitiveness in market; ShoreTel VOIP phone systems ride the crest of the wave. AmeriCom performs brilliantly at both the technical and customer oriented fields of fitting the right ShoreTel VOIP business phone system to an organization in need of communications masterpiece. AmeriCom’s aims and targets on excellence are reflected in their high customer satisfaction results. AmeriCom has been offering business VoIP communication solutions to New England, Boston area for 25 years and has been a ShoreTel Certified Partner since 2005. AmeriCom’s ShoreTel VOIP customers have phones deployed from the east to west coast in the United States as well as in Australia, the UK, Russia and India.

Railroad Company Amtrak selects solutions from VoIP provider Empirix

World VoIP NewsRailroad Company Amtrak selects solutions from VoIP provider EmpirixRailroad Company Amtrak selects solutions from VoIP provider EmpirixRailroad Company Amtrak selects solutions from VoIP provider EmpirixEmpirix Inc., the market leader in VoIP telecommunications market, announced that company Amtrak, United States biggest passenger railroad, has chosen the Empirix® OneSight® Voice Quality Assurance solution to monitor Amtrak’s voice network to detect and prevent voice communications shortfalls before they affect routine operations. Once it is being emphasized on ensuring Amtrak’s telephony systems operate as they have to, the OneSight Voice Quality Assurance solution makes the enterprise to proactively maintain voice quality and the quality of experience (QoE) continuosly.

“In an industry where the competition is stiff—we compete with various methods of travel, land and air alike—it is imperative that we ensure a high quality customer experience” Amtrak operates on more than 500 destinations in 46 states and three Canadian provinces exceeding 21,000 miles of railroads. Commonly, more than 74,000 passengers ride an Amtrak train daily, and more than 45,000 passengers call into the Amtrak 24/7 Service Center every day. High call volume impose massively weighted importance placed on delivering high customer QoE, it is of the utmost significance that the Service Center connects caller to relevant agent in an appropriate amount of time, while also ensuring the best quality for the customer from end-to-end. Empirix’s One Sight Voice Quality Assurance solution makes tailored and thoroughly adjusted measurements and reporting on the call experience and figures out voice quality issues that other solutions cannot calculate, providing telephony managers with a dedicated, on-line view of the operating server. By means of a preset dashboard, the OneSight Voice Quality Assurance solution makes organizations to view the realistic indicators of their telephony servers, thus simplifying the further actions, aimed to sub-areas where a voice quality relayed issues may appear, therefore fixing them in a timely manner. As a result, organizations can prevent end-user frustration, thus enhancing the customer QoE. “Ninety percent of Amtrak’s diagnostic testing that finds problems between its IVR applications and back-end data systems are now fully automated by Empirix,” said Tim Moynihan, vice president of marketing, Enterprise business unit, Empirix. “Using our solution, Amtrak can update their IVRs and test them in a pre-deployment phase, allowing them to ensure the call happens as it should. With Empirix, Amtrak is able to obtain reports that illustrate server activity through the preset dashboard, helping them identify issues long before they can impact the end- user—all with a cost effective solution. By implementing our solution to ensure voice quality from end-to-end, Amtrak clearly demonstrates their commitment to providing the best customer experience.”

German VoIP company TELES release C5 Software

Berlin based VoIP (SIP) providing Company TELES announced about new release of its Class 5 software. Being an integral development of version 3.6, the software is packed with more features and functionalities. TELES is prominent European player of ‘ ’ Next Generation Networks and Access Gateway’ ’ and declared, that C5 3.6 is designed for full end-to-end SIP trunking. This software will enable providers to seamlessly and conveniently incorporate their existing PBX SIP trunking customers as well as to execute smooth integration and migration to cloud-based telecommunications services.

TELES boasts about the latest release, tagging it as ‘ ’ one of the most groundbreaking developments’ ’ in the progress of the product. Company’ s softswitch solution now supports and can be implemented merely for the full integration of an corporate level PBX to a TELES Class 5 softswitch for trunking. The product also will be featured by set of services such as FMC (Functional Management Code) for home based employees, which does not require enterprises to swap legacy PBX equipment thanks to traditional ISDN replacement and emulation of all major ISDN attached services. As per company’ s officials, the latest version of TELES C5 software makes an end-to-end solution and removes all relayed technical compatibility issues. It is aimed to conjoin TELES products just across the board from access gateways, for instance the TELES VoIPBOX series, and, in combination with an enterprise PBX, through C5 with complete set of features and relayed management, followed by the interconnectivity of server with the broad spectrum of codecs for IP and TDM. C5 Software is expected to have highest level of functionalities in synergy with other TELES products. Company said that all major ISDN supplementary services can now be mutually exchanged through the TELES end-to-end solution which enables a full migration of legacy ISDN equipment and a smooth incorporation of this software/ hardware into merely all IP-based networks. “Release C5 is about SIP trunking and what we call the Single Pipe to the Cloud, where all voice and data communications are ultimately transported via the data cloud. Enterprises can now gain access to the full range of communications services, whilst providers and carriers will now have the potential to exploit their customer base by up-selling to PBX customers, also placing these customers on the path towards full cloud-based unified communications,” said TELES Product Marketing Director, Thomas Haydn, in a statement. “We are in a unique position of being able to supply carriers and service providers with an end-to-end solution that avoids complex compatibility problems. This means that they will reap the benefits of a solution which is reliable and stable, and they will also profit from time-saving access gateway zero touch provisioning which will help to reduce operating costs dramatically,” Haydn continued.