Hosted VoIP services provider Junction Networks acquires the 10,000th Account

Company Junction Networks announced that enterprise MBLM NYC has become the company's 10,000th customer of its hosted VoIP services. As it is declared, the New York-based branding enterprise selects to deploy OnSIP Hosted PBX service to quickly enable a complete communications solution in Unified Communications concept and save on upfront investment.

VoIP solution ‘’OnSIP’’ is available at an industry low average cost per user monthly of under $20 and offers a complete UC set: hosted HD calling and conferencing, voicemail-to-email, instant messaging, telepresence, and many others. "When we merged with a larger company and needed to quickly deploy an additional 16 workstations, we decided to move from a PSTN Gateway service with Junction Networks to OnSIP, in order to save on upfront cost and get up and running quickly," said Olaf Kreitz, Partner, MBLM NYC. "We love that the service was easy to set up and also offers such a robust feature set. We did a lot of shopping around and found OnSIP to be the best value. The My.OnSIP feature has also become a fast favorite for us, as it allows each individual employee to manage their extension in so many ways." "The addition of our 10,000th customer is a tremendous milestone for OnSIP and Junction Networks. OnSIP is quickly becoming the go-to hosted VoIP service for small businesses because it's simple to use, a cinch to set up, and extremely cost effective," said Michael Oeth, CEO of Junction Networks. "We will continue to increase our service offerings and keep costs down to provide small businesses the benefits of an enterprise phone system for a fraction of the cost."

VOIP software provider Brekeke is interoperable with Skype Connect 1.0

Brekeke Software, vendor of SIP telephony software, announced and confirmed interoperability between Skype Connect 1.0 and Brekeke PBX. This new interoperability makes provisional users of Brekeke platforms to have flawless connectivity with Skype respondents.

As it was before, when connecting Skype with any VoIP service, there was needed an intermediate third-party product in form of gateway, as compulsory condition of such a connection. Skype Connect 1.0 now makes direct connection between Skype and SIP IP-PBX, which is traditionally being installed as a business telephony system. Since now, Brekeke PBX users can connect with Skype’s half of billion registered users without needs of any other devices to their existing telephone systems or hardware. ’’With the current popularity of social networking and smartphones, customers are always looking for new ways to connect with businesses partners’’, said Shin Yamade, CEO of Brekeke Software.” We have been receiving a lot of requests to offer compatibility with Skype Connect, and that shows that there are huge demands for connecting with various media in the market. With this confirmation of interoperability, any customers who have Brekeke PBX in their offices can offer Skype users the ability to connect via Skype from a website, iPhone or even Facebook. In addition, businesses can enjoy lower-cost calling through Skype termination services. I think of a reason why any business would not take advantage of such a great offer.’’ All the set of Skype services is quite indispensable to Brekeke PBX users. For example, Skype offers low-cost options for long-distance calls, DID numbers for businesses to process a distant presence by offering local numbers, and Skype’s click- to-call option, that allows Skype users to forward calls from their Skype account instead of using analog or other VoIP lines. Moreover, beside of all above benefits, companies will also be able to synergize their existing voice communications into a single platform under Skype services. Avoiding the switching between Skype and a SIP-enabled system, workers can use one device to attend calls from Skype, SIP or regular landline telephones. For example, with this versatility, remote employees who use Skype as their telephone service now can connect straightly to people in their office with Brekeke telephony PBX. The employees in the office just answer the Skype call on their SIP phones. Another massive business benefit to connecting Skype with Brekeke PBX is Automatic Call Distribution (ACD) system. By design, Skype delivers excellent peer- to-peer communication; still room of improvement exists, when connecting to Brekeke PBX allows users to expand communication instantly to multiple destinations. ACD can route the calls through a sophisticated call distribution process. For example, a call received through Skype can be put into a queue to hold until a sales representative becomes available.

Railroad Company Amtrak selects solutions from VoIP provider Empirix

World VoIP NewsRailroad Company Amtrak selects solutions from VoIP provider EmpirixRailroad Company Amtrak selects solutions from VoIP provider EmpirixRailroad Company Amtrak selects solutions from VoIP provider EmpirixEmpirix Inc., the market leader in VoIP telecommunications market, announced that company Amtrak, United States biggest passenger railroad, has chosen the Empirix® OneSight® Voice Quality Assurance solution to monitor Amtrak’s voice network to detect and prevent voice communications shortfalls before they affect routine operations. Once it is being emphasized on ensuring Amtrak’s telephony systems operate as they have to, the OneSight Voice Quality Assurance solution makes the enterprise to proactively maintain voice quality and the quality of experience (QoE) continuosly.

“In an industry where the competition is stiff—we compete with various methods of travel, land and air alike—it is imperative that we ensure a high quality customer experience” Amtrak operates on more than 500 destinations in 46 states and three Canadian provinces exceeding 21,000 miles of railroads. Commonly, more than 74,000 passengers ride an Amtrak train daily, and more than 45,000 passengers call into the Amtrak 24/7 Service Center every day. High call volume impose massively weighted importance placed on delivering high customer QoE, it is of the utmost significance that the Service Center connects caller to relevant agent in an appropriate amount of time, while also ensuring the best quality for the customer from end-to-end. Empirix’s One Sight Voice Quality Assurance solution makes tailored and thoroughly adjusted measurements and reporting on the call experience and figures out voice quality issues that other solutions cannot calculate, providing telephony managers with a dedicated, on-line view of the operating server. By means of a preset dashboard, the OneSight Voice Quality Assurance solution makes organizations to view the realistic indicators of their telephony servers, thus simplifying the further actions, aimed to sub-areas where a voice quality relayed issues may appear, therefore fixing them in a timely manner. As a result, organizations can prevent end-user frustration, thus enhancing the customer QoE. “Ninety percent of Amtrak’s diagnostic testing that finds problems between its IVR applications and back-end data systems are now fully automated by Empirix,” said Tim Moynihan, vice president of marketing, Enterprise business unit, Empirix. “Using our solution, Amtrak can update their IVRs and test them in a pre-deployment phase, allowing them to ensure the call happens as it should. With Empirix, Amtrak is able to obtain reports that illustrate server activity through the preset dashboard, helping them identify issues long before they can impact the end- user—all with a cost effective solution. By implementing our solution to ensure voice quality from end-to-end, Amtrak clearly demonstrates their commitment to providing the best customer experience.”

VoIP services provider Skype in Japan

Japanese mobile network provider KDDI Corporation and Skype announced a strategic alliance that will integrate Skype throughout KDDI’ s services. From the beginning Skype will be made available on the KDDI networks on the Android™ smartphone “ IS03” and “ IS01” from November this year, with foreseen deeper integration on a range of Android devices as well as BREW group devices in 2011.

In frames of the partnership, Skype and KDDI have designed a totally new communications approach for Japanese users, offering them a effective, high quality and robust way to connect with friends and family both in Japan as well as internationally. Japanese clients on the KDDI network can take their Skype conversations and chats with them wherever they go and stay connected with their friends at any times by sending and receiving Instant Messages with the Skype application operating in the background. At moment of appearance, users will also be able to make unlimited Skype-to-Skype voice calls to any Skype user in Japan and Worldwide without charges or any extra fees on monthly plan. Skype uses KDDI’ s voice network for Skype-to-Skype calls, delivering reliable connectivity to users and crystal clear call quality. Japanese KDDI customers with certain data plans will also be able to enjoy Skype features: Enabled Skype application “ always on” and see ‘ ’ your friends’ online status at any timeunlimited Skype-to-Skype callsAlways available Instant MessagingInternational calls at competitive Skype Out calling ratesGroup chats and conference calls“ Skype™ on au is a breakthrough in giving customers in Japan unlimited, global communications options, while expanding their calling community to hundreds of millions of Skype users worldwide,” said Mr. Takashi Tanaka, Senior Vice President, member of the board of KDDI. “ We look forward to working closely with Skype to extend these benefits beyond mobile to broadband, fixed line and cable, and thereby maximize the satisfaction of our customers in every area of our business.” “ Skype is pleased to partner with KDDI to deliver a high quality, innovative communications experience for Japanese consumers,” said Skype interim CEO, Adrian Dillon. “ KDDI’ s position as a leading network provider in Japan that offers a wide range of communications services, makes it a natural partner for Skype given our vision to make Skype available everywhere and enable users to take their Skype conversations with them wherever they go.”

VOIP software provider Brekeke is interoperable with Skype Connect 1.0

As it was before, when connecting Skype with any VoIP service, there was needed an intermediate third-party product in form of gateway, as compulsory condition of such a connection. Skype Connect 1.0 now makes direct connection between Skype and SIP IP-PBX, which is traditionally being installed as a business telephony system. Since now, Brekeke PBX users can connect with Skype’s half of billion registered users without needs of any other devices to their existing telephone systems or hardware. ’’With the current popularity of social networking and smartphones, customers are always looking for new ways to connect with businesses partners’’, said Shin Yamade, CEO of Brekeke Software.” We have been receiving a lot of requests to offer compatibility with Skype Connect, and that shows that there are huge demands for connecting with various media in the market. With this confirmation of interoperability, any customers who have Brekeke PBX in their offices can offer Skype users the ability to connect via Skype from a website, iPhone or even Facebook. In addition, businesses can enjoy lower-cost calling through Skype termination services. I think of a reason why any business would not take advantage of such a great offer.’’ All the set of Skype services is quite indispensable to Brekeke PBX users. For example, Skype offers low-cost options for long-distance calls, DID numbers for businesses to process a distant presence by offering local numbers, and Skype’s click- to-call option, that allows Skype users to forward calls from their Skype account instead of using analog or other VoIP lines. Moreover, beside of all above benefits, companies will also be able to synergize their existing voice communications into a single platform under Skype services. Avoiding the switching between Skype and a SIP-enabled system, workers can use one device to attend calls from Skype, SIP or regular landline telephones. For example, with this versatility, remote employees who use Skype as their telephone service now can connect straightly to people in their office with Brekeke telephony PBX. The employees in the office just answer the Skype call on their SIP phones. Another massive business benefit to connecting Skype with Brekeke PBX is Automatic Call Distribution (ACD) system. By design, Skype delivers excellent peer- to-peer communication; still room of improvement exists, when connecting to Brekeke PBX allows users to expand communication instantly to multiple destinations. ACD can route the calls through a sophisticated call distribution process. For example, a call received through Skype can be put into a queue to hold until a sales representative becomes available.