To succeed in the residential communications services market, cable operators need to be able to supply and support reliable voice and data services for their subscribers. Critical to delivering these services is the quality and reliability of the endpoint device, the E-MTA (Embedded Multimedia Terminal Adaptor). ARRIS understands the importance of this unit in the successful deployment of combined voice and data services, and has worked countless hours with MSO’s worldwide to ensure compatibility and quality of service from their devices. Each E-MTA offers carrier grade voice service quality, to meet and exceed subscribers expectations; battery back-up, for telephony service in the case of a power outage; multiple diagnostic tools to measure and monitor any issues with the unit’s battery, the home’s inside wiring, the home’s telephony equipment, or other network problems. These key features keep the cable operator informed and alerted to any instances of issues with the subscriber’s service related to the product.
To ensure top level support to operators, ARRIS prepares all their own software and firmware for product operation, and thus can diagnose and rectify product problems locally as opposed to those with products designed and developed in other parts of the world with no local technical support. With 10’s of millions of lines being operated today on ARRIS telephony modems by cable operators worldwide, ARRIS takes pride is supporting each and every customer deploying an ARRIS branded device.
Monday, August 29, 2011
Firefly wireless phone
The new Firefly wireless phone is designed for kids. It is easy to use. Just press a couple of buttons to place a call. There is no need to remember numbers or dial. The special phone book makes this possible. It can hold up to 22 pre-programmed numbers. Use parental control options to limit incoming and outgoing call to the numbers in the phone book.
With just 5 (front) keys, it brings mobiles back to what they were originally designed to do - keep you connected. Firefly phones also keep it fun with lights, sounds, colours and animations.
Most importantly, it has PIN-protected features so you can control who the user receives calls from and, who they speak to.
Firefly Fireworks™ display flashes when making and receiving calls, during standby, and when charging.
With just 5 (front) keys, it brings mobiles back to what they were originally designed to do - keep you connected. Firefly phones also keep it fun with lights, sounds, colours and animations.
Most importantly, it has PIN-protected features so you can control who the user receives calls from and, who they speak to.
Firefly Fireworks™ display flashes when making and receiving calls, during standby, and when charging.
Tuesday, August 23, 2011
LumenVox Speech Engine
LumenVox Speech Engine is an API that performs recognition on audio data from any audio source, and allows for dynamic language, grammar, audio format, and logging capabilities.
LumenVox Speech Engine can be used with both Asterisk Business Edition and open source Asterisk.
The LumenVox Speech Engine is speaker and hardware independent, supports industry standards such as SRGS and Semantic Interpretation, and includes highly efficient barge-in and noise reduction technology for better performance in challenging environments.
The LumenVox Speech Engine is the core technology that handles the "recognition" of words and phrases. It is speaker-independent and does not require any special training. The engine relies on Grammars, which are a list of expected words or phrases that a caller might speak, to successfully recognize words. For example, a Call Router/Auto Attendant at a company will have all the names of the employees and perhaps "Sales" and "Support" loaded into the list of grammars.
LumenVox Speech Engine is directly and seamlessly integrated with the Asterisk platform and Dial Plan through the unique Asterisk Connector Bridge. Now application developers can easily build speech-enabled IVR's by using the familiar Dial Plan scripting language or the C-API.
LumenVox Speech Engine can be used with both Asterisk Business Edition and open source Asterisk.
The LumenVox Speech Engine is speaker and hardware independent, supports industry standards such as SRGS and Semantic Interpretation, and includes highly efficient barge-in and noise reduction technology for better performance in challenging environments.
The LumenVox Speech Engine is the core technology that handles the "recognition" of words and phrases. It is speaker-independent and does not require any special training. The engine relies on Grammars, which are a list of expected words or phrases that a caller might speak, to successfully recognize words. For example, a Call Router/Auto Attendant at a company will have all the names of the employees and perhaps "Sales" and "Support" loaded into the list of grammars.
LumenVox Speech Engine is directly and seamlessly integrated with the Asterisk platform and Dial Plan through the unique Asterisk Connector Bridge. Now application developers can easily build speech-enabled IVR's by using the familiar Dial Plan scripting language or the C-API.
AsteriskNOW
Install Asterisk and start building custom telephony applications with AsteriskNOW. AsteriskNOW installs a complete Linux distribution, Asterisk, the DAHDi driver framework, and your choice of the FreePBX administrative GUI, the AsteriskGUI or no GUI at all.
AsteriskNOW makes it easy to create custom telephony solutions by automatically installing the "plumbing". Much of the complexity of Asterisk and Linux is handled by the installer and the administrative GUI. Application developers and intergrators can concentrate on building their solution.
Among the many applications you can create with AsteriskNOW are:
VoIP Gateway IVR Server
Skype Gateway Voicemail System
IP PBX Call Recorder
Call Center ACD Fax Server
Conference Bridge Speech Server
AsteriskNOW users have two options for support. There is an active community of AsteriskNOW users, integrators and developers who provide community support on the AsteriskNOW forums and mailing list.
Digium offers commercial support subscriptions for AsteriskNOW. If your application requires direct manufacturer support, check out the subscriptions page.
Features And Functions
* Quick and easy installation. Typically installs in 15 minutes or less.
* Requires no in-depth knowledge of Linux. Safe for Mac and Windows users.
* Web-based configuration interface makes most management tasks point-and-click.
* Build data-driven applications with integrated support for ODBC and HTTPS
* Wizard-driven configuration of VoIP connections makes it simple to connect.
* Install pre-built, packaged applications using the Application Manager.
* Automatic detection and configuration of Digium analog and digitial telephony hardware.
* Sound Manager makes it easy to create, install and manage system prompts and recordings
* Dialplan and AEL script editor with syntax highlighting and validation simplifies development.
* Log and Call Detail Record (CDR) viewer gives instant access to system activity.
* Integrated help text for applications, functions, CLI, AGI and AMI commands.
* Realtime monitoring and debugging console helps simplify the development process.
AsteriskNOW makes it easy to create custom telephony solutions by automatically installing the "plumbing". Much of the complexity of Asterisk and Linux is handled by the installer and the administrative GUI. Application developers and intergrators can concentrate on building their solution.
Among the many applications you can create with AsteriskNOW are:
VoIP Gateway IVR Server
Skype Gateway Voicemail System
IP PBX Call Recorder
Call Center ACD Fax Server
Conference Bridge Speech Server
AsteriskNOW users have two options for support. There is an active community of AsteriskNOW users, integrators and developers who provide community support on the AsteriskNOW forums and mailing list.
Digium offers commercial support subscriptions for AsteriskNOW. If your application requires direct manufacturer support, check out the subscriptions page.
Features And Functions
* Quick and easy installation. Typically installs in 15 minutes or less.
* Requires no in-depth knowledge of Linux. Safe for Mac and Windows users.
* Web-based configuration interface makes most management tasks point-and-click.
* Build data-driven applications with integrated support for ODBC and HTTPS
* Wizard-driven configuration of VoIP connections makes it simple to connect.
* Install pre-built, packaged applications using the Application Manager.
* Automatic detection and configuration of Digium analog and digitial telephony hardware.
* Sound Manager makes it easy to create, install and manage system prompts and recordings
* Dialplan and AEL script editor with syntax highlighting and validation simplifies development.
* Log and Call Detail Record (CDR) viewer gives instant access to system activity.
* Integrated help text for applications, functions, CLI, AGI and AMI commands.
* Realtime monitoring and debugging console helps simplify the development process.
Sunday, August 14, 2011
Asterisk and Cell Phone
If you travel frequently, you’ll often find yourself in an airport, hotel, or eatery that offers wi-fi access. Combined a few other technologies, you’ll be able to use that wi-fi to make and receive phone calls using your company’s phone system rather than your cell. You’ll save cell minutes and your battery, plus have access to the power and flexibility of the company PBX. Here’s what you’ll need:
Asterisk-based VoIP business phone system (PBX)
softphone, such as CounterPath’s eyeBeam installed on your notebook.
Bluetooth headset (the same type used with most cell phones)
and optionally, VPN software, such as the open-source OpenVPN.
Asterisk
If you’re reading this post, you’re probably already familiar with Asterisk. But if not: Asterisk is an extremely popular, open source PBX application that runs atop of a Linux-based server. It can be configured to use your business’s existing phone lines and phone numbers, and replaces the phone system that is likely hanging on the wall in your telcom closet. RightBrain Networks is a Michigan-based an Asterisk integrator and can assist you any additional questions you have about about the system.
Softphone
The softphone is a computer application that simply mimics a physical office phone. CounterPath’s basic eyeBeam product is less than $34 per copy and is well worth the money. However, if you’d like to test this setup or would just like to save a few bucks, you can also use their free softphone, X-Lite. Once you’ve downloaded and installed the softphone, it will have to be configured to talk to your Asterisk server. You will need to know your SIP username and password, as well as the hostname of your Asterisk server. The person or organization that maintains your Asterisk server will be able to assist you with these steps.
Asterisk-based VoIP business phone system (PBX)
softphone, such as CounterPath’s eyeBeam installed on your notebook.
Bluetooth headset (the same type used with most cell phones)
and optionally, VPN software, such as the open-source OpenVPN.
Asterisk
If you’re reading this post, you’re probably already familiar with Asterisk. But if not: Asterisk is an extremely popular, open source PBX application that runs atop of a Linux-based server. It can be configured to use your business’s existing phone lines and phone numbers, and replaces the phone system that is likely hanging on the wall in your telcom closet. RightBrain Networks is a Michigan-based an Asterisk integrator and can assist you any additional questions you have about about the system.
Softphone
The softphone is a computer application that simply mimics a physical office phone. CounterPath’s basic eyeBeam product is less than $34 per copy and is well worth the money. However, if you’d like to test this setup or would just like to save a few bucks, you can also use their free softphone, X-Lite. Once you’ve downloaded and installed the softphone, it will have to be configured to talk to your Asterisk server. You will need to know your SIP username and password, as well as the hostname of your Asterisk server. The person or organization that maintains your Asterisk server will be able to assist you with these steps.
New Fedora Linux Project Leader Comes From Asterisk Roots
The Red Hat sponsored Fedora Linux community is an open source development effort that includes a diverse set of participants. At the top of the organizational chart for Fedora is the position of Fedora Project Leader, the person tasked with overseeing the general direction and operations of the Fedora project.
In July, Jared Smith took up the position of Fedora Project Leader, replacing the outgoing Paul Frields. Among Smith's first jobs is to guide the development and release of the upcoming Fedora 14 Linux distribution, set for general availability in November. Building the Fedora Linux distribution is one of Smith's key responsibilities as Fedora Project Leader, but it involves more than just pure code.
"A lot of the time we think of Fedora as just the bits and the bytes that we burn on a CD every six months and ship out, but Fedora is more than that, it has to be a community," Smith said. "As such we have to concentrate on building that community and taking care of the community as much as we take care of the bits and bytes."
Smith's vision for Fedora is about ensuring that the Fedora community is an inclusive place where multiple views and contributions are welcome. Smith doesn't necessarily have any new or unique tools for building community, but he does bring a different background to the position than past Fedora Project Leaders.
In July, Jared Smith took up the position of Fedora Project Leader, replacing the outgoing Paul Frields. Among Smith's first jobs is to guide the development and release of the upcoming Fedora 14 Linux distribution, set for general availability in November. Building the Fedora Linux distribution is one of Smith's key responsibilities as Fedora Project Leader, but it involves more than just pure code.
"A lot of the time we think of Fedora as just the bits and the bytes that we burn on a CD every six months and ship out, but Fedora is more than that, it has to be a community," Smith said. "As such we have to concentrate on building that community and taking care of the community as much as we take care of the bits and bytes."
Smith's vision for Fedora is about ensuring that the Fedora community is an inclusive place where multiple views and contributions are welcome. Smith doesn't necessarily have any new or unique tools for building community, but he does bring a different background to the position than past Fedora Project Leaders.
Saturday, August 13, 2011
AskoziaPBX Asterisk PBX System
AskoziaPBX is a complete PBX (Private Branch Exchange) on a small live CD that can be installed to your hard drive. It makes Asterisk, the number one open source PBX, install in minutes. Coupled with a little bit of telephony hardware or a SIP phone and a VOIP gateway account, you can have a complete phone system running in less than half an hour using AskoziaPBX.
Thursday, August 11, 2011
Asterisk CTI Integration Tool
TTTelecom has developed a CTI-integration tool for the Open Source Asterisk PBX. ADAT ("Asterisk Dial & Announce Tool) enables users to monitor and control their extension. CRM-integration is also part of the software.
Features:
Call notification
Incoming and outgoing calls are announced using a tray icon balloon.
On incoming calls the calling party name and number is announced (as log as Asterisk provides this information)
CRM-integration
CRM Customer details can be shown when a call is announced by clicking on the balloon
The CRM-integration url's can be defined seperately for inbound and outbound calls
Manual PC Dialer
Using the ADAT dialer form, any number can be manually entered (or pasted) and dialed.
ADAT will setup the calll for you by dialing your extension first. When you answer the outbound call will be setup.
Copy & Paste Dialer
Faster dialing with a simple copy & paste allows you to use any source of information (Windows program that allows select and copy)
Just paste the number into ADAT and dial.
Click-To-Dial using callto: links
It is possible to let ADAT handle CallTo URL's, resulting in fast click-to-dial functionality.
ADAT will automatically setup a call between your extension and the CallTo URL number you click on.
The use if CallTo URL's on the public web is growing, but can easily be implemented in your own personal Intranet and/or CRM enviroment
Internet Explorer and Firefox context-menu dialer
ADAT includes an Internet Explorer plugin that can be used for context-menu dialing on any web page.
Just select the number, right-click and choose "Dial using ADAT" to initiate a dial out.
The Firefox plugin is available as a separate .XPI download.
Call history
Using the call history you can lookup placed and received calls.
You can also easily (re)dial any number from your history.
Auto-answer
ADAT can be configured (available through .ini setting at the moment) to send a special SIP header which instructs SIP phones to auto-answer the call request.
Your phone answers the ADAT call-request immediately (putting it on speakerphone) and then dials the requested desitination without touching the phone!
The auto-answer feature has been tested with Grandstream phones. Other SIP phones may work also.
Features:
Call notification
Incoming and outgoing calls are announced using a tray icon balloon.
On incoming calls the calling party name and number is announced (as log as Asterisk provides this information)
CRM-integration
CRM Customer details can be shown when a call is announced by clicking on the balloon
The CRM-integration url's can be defined seperately for inbound and outbound calls
Manual PC Dialer
Using the ADAT dialer form, any number can be manually entered (or pasted) and dialed.
ADAT will setup the calll for you by dialing your extension first. When you answer the outbound call will be setup.
Copy & Paste Dialer
Faster dialing with a simple copy & paste allows you to use any source of information (Windows program that allows select and copy)
Just paste the number into ADAT and dial.
Click-To-Dial using callto: links
It is possible to let ADAT handle CallTo URL's, resulting in fast click-to-dial functionality.
ADAT will automatically setup a call between your extension and the CallTo URL number you click on.
The use if CallTo URL's on the public web is growing, but can easily be implemented in your own personal Intranet and/or CRM enviroment
Internet Explorer and Firefox context-menu dialer
ADAT includes an Internet Explorer plugin that can be used for context-menu dialing on any web page.
Just select the number, right-click and choose "Dial using ADAT" to initiate a dial out.
The Firefox plugin is available as a separate .XPI download.
Call history
Using the call history you can lookup placed and received calls.
You can also easily (re)dial any number from your history.
Auto-answer
ADAT can be configured (available through .ini setting at the moment) to send a special SIP header which instructs SIP phones to auto-answer the call request.
Your phone answers the ADAT call-request immediately (putting it on speakerphone) and then dials the requested desitination without touching the phone!
The auto-answer feature has been tested with Grandstream phones. Other SIP phones may work also.
Friday, August 5, 2011
Video Conference Solution
The video-conferencing industry has seen great traction in the enterprise community as organizations are realizing the value it delivers. Synergy Research Group forecasts the industry to near $2.5 billion in 2011, up from $1.1 billion in 2010. But the real question remains how large a role SMBs will play in this market adoption? For the SMB market, the two core challenges of incorporating a telepresence offering into daily communications remain cost and quality. While high quality usually means high costs, there are some solutions on the market that have reconciled this issue to make telepresence an affordable option.
So how does the channel take advantage of telepresence solutions to remain competitive and grow businesses more effectively? How should your organization present and offer these solutions? Consider the following:
Self-engage with the system. Possession is 9/10 of ownership. Being an early adopter is an essential step in the selling process. Fully understanding the benefits and potential challenges your customers could encounter will help support the sale and continued use of the product. More importantly, it positions you as a credible authority and deepens your connection with your clients, which can support future sales efforts.
Seeing is believing. Increase your customer's comfort level by communicating using the videoconferencing system. An IDC study found that companies incorporating video collaboration into their business processes enjoyed the following benefits:
So how does the channel take advantage of telepresence solutions to remain competitive and grow businesses more effectively? How should your organization present and offer these solutions? Consider the following:
Self-engage with the system. Possession is 9/10 of ownership. Being an early adopter is an essential step in the selling process. Fully understanding the benefits and potential challenges your customers could encounter will help support the sale and continued use of the product. More importantly, it positions you as a credible authority and deepens your connection with your clients, which can support future sales efforts.
Seeing is believing. Increase your customer's comfort level by communicating using the videoconferencing system. An IDC study found that companies incorporating video collaboration into their business processes enjoyed the following benefits:
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