To succeed in the residential communications services market, cable operators need to be able to supply and support reliable voice and data services for their subscribers. Critical to delivering these services is the quality and reliability of the endpoint device, the E-MTA (Embedded Multimedia Terminal Adaptor). ARRIS understands the importance of this unit in the successful deployment of combined voice and data services, and has worked countless hours with MSO’s worldwide to ensure compatibility and quality of service from their devices. Each E-MTA offers carrier grade voice service quality, to meet and exceed subscribers expectations; battery back-up, for telephony service in the case of a power outage; multiple diagnostic tools to measure and monitor any issues with the unit’s battery, the home’s inside wiring, the home’s telephony equipment, or other network problems. These key features keep the cable operator informed and alerted to any instances of issues with the subscriber’s service related to the product.
To ensure top level support to operators, ARRIS prepares all their own software and firmware for product operation, and thus can diagnose and rectify product problems locally as opposed to those with products designed and developed in other parts of the world with no local technical support. With 10’s of millions of lines being operated today on ARRIS telephony modems by cable operators worldwide, ARRIS takes pride is supporting each and every customer deploying an ARRIS branded device.
No comments:
Post a Comment