British Telecom launches new cloud computing services in Ireland

British telecom has announced the launch of two new products in Ireland, aimed for companies and organizations that desire to get the advantages of cloud computing when they expand their next-generation ICT services.

One of the products from line is Virtual Data Centre (VDC): it is an open hierarchy virtual data centre that ensures huge savings over traditional hosted infrastructure. Second product is called ‘’Next Generation Contact Centre (NGCC)’’, being on- demand solution that provides multi-channel contact centre capabilities without the capital investment. Clients are able to leverage British Telecom new products innovation to access technical innovations while cutting relayed upgrading and maintenance costs. They can become more versatile with cloud services that drastically simplify massive infrastructure while delivering greater flexibility to meet growing and ever changing business requirements. "BT’s cloud services offer significant total cost of ownership savings over traditional approaches for example; savings of up to 40pc can be recognized with VDC, while mitigating the risks associated with investing in new technologies," explained Peter Evans, strategy director, BT Ireland. Virtual Data Center ensures really vivid and virtualized infrastructure basis that enables consumers to implement their IT and networking infrastructure as a particular service and ensures foundation for future cloud services. It consists of virtual components on a pre-configured infrastructure; it sort out in a efficient way all virtual servers, storage, security and networking capabilities. It is being hosted in a British Telecom data centre, can be reached via an online portal, and supported by a single service desk, the infrastructure can be changed in real-time, allowing customers to scale their computing, network and storage requirements according to the business need. Company AMEY was the customer to test the product and successfully utilized it to implement a disaster recovery (DR) solution. In case of emergency it can restore and run all its applications within hours. "There is no operational overhead and we only pay for full DR if it is has to be used," said Delia Campbell, AMEY.The flexibility and total cost of ownership of VDC is very compelling." NGCC is an "out-of-the-box" product that conjoins multi-channel contact centre capabilities in a pre-configured product, hosted by British Telecom. It can be flawlessly integrated into any existing call centre application and is very versatile in order to grow with the business. Being embedded in basic global network, enterprises with regional locations elsewhere in the world can use it to deliver contact centre services to any place, with seamless performance and fast roll out to agents. Having an open hierarchy, it can be stepped up and down, with new agents added or removed depending on seasonal requirements. The contact centre platform has enhanced geographic performance and provides 24/7 availability. Supervisors and administrators can manage operations centrally from any internet connection. Manufacturer offers a flexible pricing policy on NGCC to suite every type of contact centre operation. Customers only pay for what they need on a per minute basis. "Businesses today face the dual challenge of ensuring excellent customer service while keeping capital expenditure costs under control," Evans explained. "This is precisely what NGCC was designed to address."