Microbase CTI Pro is a software system that provides Asterisk PBX with advanced features like dynamic prioritized call queues for call distribution, modular IVR system, detailed statistics, power (progressive) dialer, campaign management and sophisticated monitoring and administration capabilities.
It is a communications software which enables automated handling of inbound and outbound traffic, allows the integration of these functions into 3rd party applications, keeps detailed statistics for all associated activity and provides interfaces for real-time monitoring of all the aspects of its operation.
The operation of Microbase CTI is divided into 4 categories: agent management, the IVR system, inbound call handling and outbound call handling. There are also two monitoring facilities, the logging and statistics database schema for offline monitoring and the real-time operation monitoring system (operating through performance counters).
Microbase CTI’s basic advantage is that it has been designed from scratch to be simple, easy to use, problem free and covering all basic CTI needs of any organization, however complicated this may be.
In a few words, Microbase CTI is the software needed by an Asterisk PBX to be able to offer all the advanced features which are required by a constantly increasing number of customers.
The feature of Predictive Dialing is also available with the Microbase CTI Enterprise suite.
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