Showing posts with label agent. Show all posts
Showing posts with label agent. Show all posts

Sunday, February 20, 2011

Login to asterisk queue as dynamic agent in astercrm agent interface

In astercrm version 0.7 ,  we can login to queue which assigned to campaigns as dynamic agent in portal page.

Set “queue number” and “queue context” for campaign:

queue context: which context will be used when login to queue, for example:exteinsion is 8000,set queue context to from-queue,then login to queue as Local/8000@from-queue/n ?

login to astercrm,the queues will display in “Campaign Pannel(Queue)”:

click login button after campaign-1(1000),will login to queue 1000 as Local/8000@from-queue/n, login button turn to logoff:

execute queue show 1000 in asterisk Cli:

then could use pause/continue to control agent if receive incoming call from queue:

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