Aheeva's Asterisk-based Contact Center Suite (CCS)

Aheeva's Asterisk-based Contact Center Suite (CCS) 2.2 is designed as an all-in-one contact center offering that ties together call routing, contact management functions and support and research functions -- all of the traditional call center features -- and latches on to an existing IP infrastructure to provide those things. According to Aheeva, it's fully scaleable and requires only a Web browser for access, which ramps up its appeal as a services play for remote monitoring, management and network analytics. Aheeva's message is that it's bringing functionality of a traditional telephony switch-based call center at a fraction of what proprietary systems cost.