PaloSanto Solutions silver sponsor at Asterisk World

PaloSanto Solutions silver sponsor at Asterisk World

Elastix and PaloSanto Solutions will be present at the next ITExpo East on the 2nd of February, 2011.

ITExpo is part of a dual event that TMC develops in Miami and Los Angeles, at the beginning and midyear, respectively. ITExpo gathers the most representative exponents of the telecommunication industry with keynote conferences and product exhibition.

Elastix will be present and you will have the opportunity to visit our stand and talk with important members of the Project and Gold Resellers of the region. See exhibitor list.

As part of our participation we will make the launch of some products, enlist the certified hardware available at the moment and will announce the 2010 community awards winners.

Elastix is also Silver Sponsor for Asterisk World, a collocated event inside ITExpo and dedicated to this important telephony distribution. We will present a keynote there the 3rd of February at 12h30 Miami.

http://www.tmcnet.com/voip/conference/digium-asterisk-world/east-11/

Join us at this event, we will be at Booth #1009. For a free pass to visit our booth you can register here

We hope to see you all

Sincerely

 

"Elastix is a stable, reliable and flexible system, built to serve both: integrators and end users. For these reasons we chose it as the default operating system in our IP-PBX solutions, and market feedback confirms this was a good decision."

Eran Gal - CEO

Xorcom Ltd

How is the leader in call center World?

The Philippines are expected to overtake India as the call center capital of the world, a recent study by Everest Research Institute indicated.

The Philippines' call center common revenues are going to reach $5.7 billion this year or $200 million more compared to India's $5.5 billion. Business Process Outsourcing revenues are predicted to outreach $9.5 billion, thus catching-up to India's $12.4 billion. The Business Processing Association of the Philippines (BPAP) noted that surpassing India in the call center business was not "far-fetched" as more companies based there are moving their operations in the Philippines. The migrating to the Philippines is associated with basic factors: the country's existing and potential workforce has better English-speaking performance, the country’s telecommunications networks are of considerably better performance than of India, and Filipinos' affinity with the American mentality. Of course, in terms of sizes, India far outweighs the Philippines. India has started to work in the BPO industry 10 years ahead of the Philippines. The Philippines’ workforce is no match to India’s, given their total population of 92 million and 1 billion, respectively, a BPAP executive has said in a recent interview. Among the list of services currently offered by outsourcing companies, such as those stationed in the Philippines, the voice-based or the traditional call center sector has one of the lowest profit margins. Amongst several transfigurations of the BPO business model is to have the low-end call center services in the Philippines, which has cultural affinity with the mostly American clients, while the up-market technical services are located in India. A multi-country model also fits well for outsourcing companies concerned about managing their business' local country risks. The Indian industry group National Association of Software and Service Companies, or NASSCom, and the BPAP keep ties for partnerships and business exchanges. Most of the BPAP member companies still offer call center services but treat this as just their entry point to get a biggest portion of the clients' more profitable non-voice services. Call centers may be low-end and low-margin, but for the Philippines it meant an employment boon. So, BPAP officials noted that the growing local BPO industry should not only translate to higher economic growth, but also more jobs. In the call center industry lone, some 60,000 jobs will be up for filling in 2011. The BPO industry has just released its latest roadmap, wherein its revenues and workforce are targeted to reach $25 billion and 1.3 million, respectively, from $9 billion and 500,000 today.