Asterisk ACDs Call Centers

Automatic Call Distributors (ACDs) allow call centers to handle thousands of simultaneous calls, routing them to agents based on caller input, dialed number, load and other factors. ACD systems typically cost tens if not hundreds of thousands of dollars and require specialized training to install and operate. With Asterisk you can build a powerful ACD for the cost of the server hardware and phones.

Asterisk Supported Protocols

Asterisk® supports a wide range of protocols for the handling and transmission of voice over traditional telephony interfaces including H.323, Session Initiation Protocol (SIP), Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP).

Using the Inter-Asterisk eXchange (IAX™) Voice over IP protocol Asterisk® merges voice and data traffic seamlessly across disparate networks. The use of Packet Voice allows Asterisk® to send data such as URL information and images in-line with voice traffic, allowing advanced integration of information.

Asterisk® provides a central switching core, with four APIs for modular loading of telephony applications, hardware interfaces, file format handling, and codecs. It allows for transparent switching between all supported interfaces, allowing it to tie together a diverse mixture of telephony systems into a single switching network.